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This is the FAQ page.

Information must match

After entering your information, you may be prompted to provide supporting documentation.

Therefore, the name you provide must match the name on your supporting documentation.

Extenuating Circumstances

You should use the name which will appear on your documentation. This is true even if your name has changed (for reasons such as marriage).

You should use the name which would appear on supporting documentation. If you are not able to provide supporting documentation, you may not be able to complete verification.

Missing Required Applicant Token

An Applicant Token is a unique, private link which allows you to complete verification.

Please contact {{ widget.account.title }} and tell them you've received this error. They will be able to provide you a valid link to complete verification.

If you are the owner of this widget

This error is displayed because you enabled Widget → Advanced → Require Applicant Token.

Enabling this setting means you must generate Applicant Tokens via the API for each Applicant to complete verification. If this setting was enabled by mistake, disabling this setting will remove this error and allow Applicants to verify without an API-generated token.

Verification is not active.

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Document Upload

Acceptable examples include:

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Enter the Confirmation Code sent to your e-mail.

A confirmation code will be sent to your {{ communityGetByKey(communityKey).title }} e-mail.

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For future orders, return to this form. You must wait {{ widget.cache_days }} full day(s) before receiving a new code.

What if my code doesn't work?

In rare cases, a code may not work as expected. In this case, contact {{ widget.account.domain }} for assistance. It's helpful to let them know what code you received, along with what items are in your cart.

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