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This is the FAQ page.

Information must match

After entering your information, you may be prompted to provide supporting documentation.

Therefore, the name you provide must match the name on your supporting documentation.

Extenuating Circumstances

You should use the name which will appear on your documentation. This is true even if your name has changed (for reasons such as marriage).

You should use the name which would appear on supporting documentation. If you are not able to provide supporting documentation, you may not be able to complete verification.

Missing Required Applicant Token
An Applicant Token is a unique, private link which allows you to complete verification.
Please contact {{ widget.account.title }} and tell them you've received this error. They will be able to provide you a valid link to complete verification.
If you are the owner of this widget
This error is displayed because you enabled Widget → Advanced → Require Applicant Token.
Enabling this setting means you must generate Applicant Tokens via the API for each Applicant to complete verification. If this setting was enabled by mistake, disabling this setting will remove this error and allow Applicants to verify without an API-generated token.
Verification is not active.
Please contact {{ widget.account.title }} for assistance.
Information must match the person who is being verified. Learn More

To make sure it's really you, enter the code sent to {{ }}.

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to confirm your identity


Your data is deleted after verification

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Most people are verified in just a few minutes

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Document Upload

Acceptable examples include:
  • {{ document.title }} 
{{ }} will receive an e-mail when documents are verified and destroyed.
Enter the Confirmation Code sent to your e-mail.
A confirmation code will be sent to your {{ communityGetByKey(communityKey).title }} e-mail.

You're verified, but an unexpected error has occurred.

There may be an issue with {{ widget.account.title }}'s configuration. This is typically resolvable by the {{ widget.account.title }} team.

Please contact {{ widget.account.title }} for assistance.

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Copy & paste above code during checkout

You're verified

The code above has been provided to you by {{ widget.account.title }}. It may be used during checkout only at {{ widget.account.domain }}.

This is a single-use code

For future orders, return to this form. You must wait {{ widget.cache_days }} full day(s) before receiving a new code.

What if my code doesn't work?

In rare cases, a code may not work as expected. In this case, contact {{ widget.account.domain }} for assistance. It's helpful to let them know what code you received, along with what items are in your cart.


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